Have you ever wanted the ability to send one email, but send a customized message to different audiences?

You can do this easily with Dynamic Content in Pardot.

Personalize your messages with Dynamic Content

Available on the middle and top pricing tiers, this is one feature that makes all the difference in your marketing efforts.

Use it in emails, on your Pardot forms, Pardot Landing Pages, and even on your own website.

Start personalizing the experience that your prospects have with your brand.

Not sure if you have it? Look for it in Pardot under Marketing > Content > Dynamic Content.

If you don’t see the menu option for Dynamic Content then you don’t have it. You should call your Salesforce Account Exec today and ask for it. (Seriously – if you don’t have this feature? Inquire about upgrading or buying it as an add-on. It’s worth it.)

All Dynamic Content relies on the fields you have made in Pardot (and, by extension, the fields you have synced to Salesforce).

Leverage it smartly, and you can communicate with your clients differently than you do with your prospects, and communicate with different segments of your audience in different ways.

Start small – pick something where you can use Dynamic Content today

My favorite way to use this is to put it at the top of a Pardot form, and when known (cookied) Prospects come to a form, they will see a message welcoming them back by name.

Uncookied Prospects see only the instructions
Uncookied Prospects see only the instructions.

Uncookied prospects get a neutral experience. Cookied prospects are welcomed by name.

Dynamic Content shows personalized messages to cookied prospects
Cookied Prospects see the form has been personalized – welcoming them back by name.

People like it when you know who they are, and this instantly upgrades the Prospect’s experience on your website.

This is an easy personalization to set up. As previously mentioned, personalization relies on the fields that prospects have filled in (or not).

It also relies on whether or not a prospect has an active browser cookie.

What makes a cookied prospect different than an un-cookied prospect? Pardot knows their email address is tied to a certain browser cookie.

And what does every email address have? An ‘at’ symbol in their email: @

(You could use period too, but the @ symbol is so fun.)

Setting up your Dynamic Content and using it on a form

Set up the Dynamic Content so that you are looking for ‘Variations are based on the value of field: Email.’

  1. Leave the default content blank. We will show nothing to un-cookied prospects.
  2. On Variation A, set it up so that when the field ‘Email’ contains an ‘at’ symbol: @
  3. They will see the message ‘Welcome back %%first_name%%
Setting up Dynamic Content in Pardot
Set up your Dynamic Content with a personalized welcome message.

Now save your dynamic content, and find the button that says ‘View Embed Code.’ Click that to grab the snippet of Javascript.

Find your Javascript snippet
Find your Javascript snippet and copy it.

Copy the Javascript, and now go to the ‘Above Form’ section of a Pardot form. Click the button to expose the code, and paste in your Javascript and additional text.

Paste Dynamic Content Javascript into your form
Paste Dynamic Content Javascript into your form.

Save your form, and that’s it! If you have an active browser cookie, then viewing the form right away will show you the personalization.

If you do not have a cookie, then you will need to go fill out a form and obtain one before you see it in action.

Do the same to any additional Pardot forms you are using and soon you will look like you know your website visitor personally.

Getting excited about personalizing your website, emails, and forms?

Let us help you take Pardot to the next level. We can help you execute your marketing campaigns and put you on the road to success with marketing automation. Contact us today.